Privacy Statement

Minds Matter and Isle Listen are registered trading names of MCH Psychological Services (“MCH”), a registered charity in the Isle of Man Number 1024, and we are committed to protecting your personal information and being transparent about what we do with it. We assure you that we will only use your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect. We will always explain what information we collect; how we will use that information; who we share your information with; it is your choice what information we hold.

How do we obtain your personal information?

We collect information in the following ways:

You may give us your information when you are accessing one of our charitable services, in order to sign up for one of our events, when you contact us to ask about our activities, to tell us your story, order products and services from us, seek assistance or make a donation to us, fundraise on our behalf, or otherwise give us personal information.

When you give permission to other parties to share it with us

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts.

What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details.

Data protection law recognises that certain categories of personal information are more sensitive. This is known as Special Category Data and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership. We would only collect sensitive personal information where there is a clear need to do so such as we are dealing with you or your family through our charitable services or you are participating in a challenge event, to ascertain what services are relevant to you or to cater other services and support to you.

Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.

How do we use your information?

How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.

  • We use your personal information to give you the information, support, services, or products you ask for.
  • We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
  • We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies.
  • We use your personal information look into, and respond to, complaints, legal claims or other issues.
  • We use personal data to carry out statistical analysis and research to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.
  • We may also use your personal information for other purposes (sign posting) which we specifically notify you about and, where appropriate, obtain your consent.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Direct Marketing

With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us.

Our forms have clear marketing communications preference questions and we include information on how you can say no to such marketing. You can let us know if you would prefer not to receive these communications at any time by emailing, or writing to our Data Protection Officer at MCH Psychological Services, Skanco Court, Cooil Road, Douglas, Isle of Man, IM2 2SR.

Special Notes

This policy is written in accordance with the General Data Protection Regulation Directive 95/46/EC. If you have any questions about it or this Privacy Statement, please contact our Data Controller at MCH Psychological Services, Skanco Court, Cooil Road, Douglas, Isle of Man, IM2 2SR. We also recognise your right to obtain all information pertaining to you as an individual and will respect your right to ‘Erasure’.